Founded in 2009, Review Pro is the global leader in Guest Intelligence for the hotel industry. The company has successfully combined its core Online Reputation Management (ORM) product with an innovative Guest Survey Solution (GSS) to enable 30,000 savvy hoteliers across the world to prioritize operational & service improvements to increase guest satisfaction & revenue. Review Pro works with leading hotel brands across the world such as Kempinski, Loews, Pestana and Melia. Drake Star Partners has acted as an exclusive financial advisor to Review Pro.
Shiji, a leading Chinese provider of IT turnkey solutions to the hospitality industry in China, will integrate Review Pro solutions to its product portfolio helping the company to accelerate its growth in Asia.
RJ Friedlander, CEOs of Review Pro states: “This move will enable us to accelerate our growth, notably in China and across Asia, and stay at the forefront of digital innovation in the Guest Experience Improvement space. Drake Star Partners’ support was remarkable from end to end. Their attention to detail and mindfulness created the trust-based environment that is essential in these kinds of discussions. The pace and rigor of the process helped us both gain time and optimize our interests.”
Christophe Morvan, Managing Partner at Drake Star, adds: “Headed by a great team, Review Pro is the most innovative and successful Guest Intelligence Solutions specialist on the market. The company attracted interest from several international parties and Shiji proved to be the best partner.”
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